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The first step is to ensure that your images have been correctly inserted into the signature. The add-in is unable to generate your signature preview (it's loading endlessly) or shows an error instead of your signature when your signature only contains images.There are pictures and other elements in your signature, but some of or all of these elements are not visible in the signature preview pane.The following problems occur when you use the signature preview add-in in Outlook and Outlook on the web: The signature add-in does not display images Whenever you wish to preview your signatures, disable the add-in that is causing the problem. To test if the signature preview is working, enable the disabled add-ins one-by-one by selecting (checking) them again and restarting Outlook each time.Clear or deselect the checkboxes for the add-ins that you wish to disable. In the Manage section at the bottom of the window, select COM Add-ins as shown.Navigate to the Add-ins menu at the bottom.Open Outlook and go to File -> Options.You can disable and re-enable COM add-ins as follows: Restart Outlook after re-enabling an add-in and ensure that the Sigsync Add-in is active. Sigsync Add-in may need to disable a COM add-in in rare cases, especially if it uses custom forms.īefore you can determine which COM add-in is responsible for the issue, you need to disable all the add-ins that you have installed (By default, Microsoft Exchange Add-in is installed, so you do not need to disable it) and enable them again one by one.

Being a modern web add-in, Sigsync Signatures Outlook Add-in does not require any installation on your machine, unlike COM add-ins. Add-ins of an older type, such as COM add-ins, may not work with newer types of add-ins, such as web add-ins. Incompatibility issues with multiple add-ins on the same clientĪ number of add-ins are available for Outlook, and some of them may interfere with each other.